If you’re not happy, we’re not happy! At ShirahRay.com, our main concern is to satisfy our customers with their order; our staff will do whatever we can do to make it better.
• Items may be exchanged or returned for store credit ONLY.
• ALL SALE ITEMS; INCLUDING BLACK FRIDAY CYBER MONDAY/WEEK, ACCESSORIES, AND GIFT CARDS ARE FINAL SALE.
• Return packages must be received within 7 business days after the date you received your package.
• Items must be unworn, unwashed, undamaged with tags attached.
• Shirah Ray reserves the right to refuse items that have been worn or damaged after shipping.
• Please contact orders@ShirahRay.com to obtain a Return Confirmation Number.
• A Return Confirmation Number is required to return merchandise.
• Items received without a Return Confirmation Number or outside of the Return Policy Guidelines will not be mailed back and will not be refunded.
• If merchandise is received after the 7 days it will not be eligible for exchange or store credit.
• Shipping cost are not refundable.
• All shipping cost are the sole responsibility of the customer.
• Returns are processed within 5-7 business days of package invoice.
• Shirah Ray reserves the right to limit the number of returns per customer.
Send all returns/exchange merchandise to:
1900 New Highway 51
LaPlace, LA 70068
PLEASE NOTE: Shirah Ray is not responsible for lost or stolen packages, or delays by the post office. All shipping costs are charged in US dollars. We do not provide currency conversion. Your bank will convert depending on the going rate at the time you place your order. All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package.
Please be sure to provide accurate information during checkout as order details such as inaccurate credit card information or an invalid shipping address may delay your order.
DELIVERY OPTIONS AND DETAILS
For consumer protection, all orders are subject for review, including credit card authorization and verification. As a result on occasion there may be a slight delay in order processing; your patience is greatly appreciated. Shipping and handling charges are not refundable; charges include order processing, item selection, packaging and transportation of items.
Business days are limited to M-F 8:00 a.m. to 5:00 p.m. CST, not including holidays. Orders are processed and shipped within 3-5 business days.
The Shirah Ray fulfillment center is closed for the observance of major United States holidays. Orders placed on major holidays and weekends are processed and shipped within 3-5 business days.
Holidays observed include:
FREE Standard Shipping offer is valid on orders $100 or more placed online at ShirahRay.com for U.S. Standard Shipping. No promo code required to redeem free shipping, just select Standard Shipping during checkout. Offer is subject to change without notice.
Orders shipped via USPS Priority delivery typically arrive in 2-3 business days for the United States.
As soon as your order ships, you will receive an email confirmation to the email address you provided with your order. If for some reason, you did not receive an email, please check your Spam folder.
Due to an unforeseen event, the item(s) you order may suddenly become out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order.
By completing a purchase with us you are agreeing to our full return policy.